Returns & exchanges
Store: Shenzhen Ourui E-Commerce Co., Ltd. (深圳市偶锐电子商务有限公司)
Registered address: Room 201, No. 3, Ainan Road, Longdong Community, Baolong Street, Longgang District, Shenzhen, China
Change of mind
Tell us within 30 days of delivery and we arrange a return or exchange. Items should come back unused and in their original condition with tags and packaging. We refund the full order value; return postage for change-of-mind returns is paid by the customer.
Faulty or wrong items
Email ouruidianzishangwu@outlook.com with your order number and a photo. We replace or refund – including return postage – as soon as the issue is verified.
Refunds
Refunds are issued to the original payment method within 3-5 business days of the return arriving.
Exclusions
Final-sale items and personal-care products that have been opened cannot be returned.
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